Senior Product Manager– Maritime


  • Division:Commercial
  • Job Purpose

  • The role ensures business objectives and strategic goals are met through the development, adoption and implementation of marketing strategies and plans related to Thuraya’s Maritime products and services in order to maximize current business opportunities as well as commercialize new business opportunities.
  • Principal Accountabilities

  • ​The role oversees the Product Management of Thuraya’s Maritime business. The role encompasses but not limited to the below responsibilities:

    Management and owning of Product Roadmap
    • Monitor and own the “product roadmap” of Maritime product line
    • Sign up partners / manufacturers for the development of new products and accessories for Maritime market.
    • Lead the development and commercial introduction of various products for the Maritime market, including signing up partners, product specifications, development, beta trials, Go-to-Market plan, launch and post launch activities. 

     

    Management of Product Lifecycle
    • Monitor “commercial performance” of Maritime products in accordance with Thuraya’s targets and indicate variations from the business plan. 
    • Monitor “quality of service” of existing Maritime products from SP’s and customer’s perspective e.g. customer care, IT, network operations and external partners.
    • Monitor the “effectiveness and efficiency” of Maritime products business processes throughout Thuraya and its interfaces to external partners.
    • Monitor “competitive advantage” of existing Maritime products e.g. conduct regular test samples on competitor’s products, track competitor’s media activity, etc.
    • Deduce and recommend innovations, enhancements, corrective actions (in terms of both prevention and troubleshooting) or exit measures throughout the Maritime products business processes within Thuraya and external partners. 
    • Develop jointly with other departments’ suggestions for promotions, communication measures to improve performance of Maritime products.
    • Promote and monitor approved corrective actions (in terms of both prevention and troubleshooting) or exit measures to be taken at operational level.
    • Provide support to project managers of product innovations and enhancements during technical and commercial implementation to ensure a proper and timely launch.

     

    Information Collection Tasks
    • Require necessary reports on the commercial performance of Maritime products in terms of KPI’s from Data Warehouse, Billing, Finance, Market Analysis or other information processing departments.
    • Require necessary reports or information of on functional performance and “quality of service” of existing Maritime products (e.g. customer care and helpdesk, SP reports, call completion reports, outage reports).
    • Communicate regularly with marketing sales department on performance of Maritime products in the market.
    • Accompany marketing sales department on visits to SP or customer premises on a case-by-case basis.
    • Communicate regularly with other product managers with regards to e.g. potential synergies, bundling offers, joint promotions.
    • Require market research (primary and secondary research on customers and competitors) to get insight into the performance of existing Maritime products on a case by case basis.
     
    Information Delivery Tasks
    • Report weekly to the Head of Product Management on KPI’s. 
    • Report weekly to the Head of Product Management on the progression of corrective actions and product enhancement projects.
    • Develop concepts (including business plan) and presentations, serving as decision support for Maritime products enhancement alternatives at different levels of Thuraya’s management.
    • Develop and adapt Maritime products descriptions for the briefing to Marketing Communications, Marketing, Distribution, Finance, Legal, to commercially support the running and launch of the new “Product” or respective enhancements.

     

    Participation and Supporting Tasks
    • Participate in the budgetary forecast planning of Maritime products in the department.
    • Participate in the development, maintenance and enhancement of the reporting system on all necessary internal data to fulfill own monitoring responsibilities.
    • Participate in the development and conduction of market research on various items to fulfill own monitoring responsibility. 
    • Participate in the training of relevant staff concerning Maritime products enhancements and its impact on processes.

     

    Project Management
    • Ability to perform as Project Manager for a particular evaluation, planning and/or implementation project.

     

    People Management

    • Manage the performance of direct reports, manage their personal development plans and ensure that they are highly motivated and engaged.
     
  • Knowledge Skills and Experience

    • Minimum of 10 years’ experience in satellite telecommunication services in the maritime sector.
    • Experience in IP services within MSS industry 
    • Product management skills: product knowledge, development of products, product pricing and the establishment of products in the market.
    • Process and business skills: demonstrates deep understanding of the operational process implication of existing mobile communication products and services and the enhancement thereof throughout the company.
    • Solution skills: capable of understanding sophisticated challenges quickly and to develop and evaluate alternative solutions independently.
    • Innovation skills: manage the creative process of others, can facilitate effective brainstorming, has good judgment about which creative ideas and suggestions will work, can project how potential ideas may play out in the market, brings creative ideas to market.
    • Customer focus skills: is dedicated to meet the expectations and requirements of internal and external customers. Get first-hand customer information and uses it for improvement of products. Acts with customers in mind. 
    • Reporting skills: writing of letters, preparing monthly and other reports, preparing presentations serving as decision support.
    • Interpersonal skills: relates well to all kinds of people. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and act tact. Can diffuse even high-tension situations comfortably.
    • Communication skills: is able to communicate clearly. Can get messages across that have the desired effect. Can convince people.
    • Written communication skills: is able to write clearly in a number of different communication settings and styles. Can get messages across that have the desired effect.
    • Expertise in developing and accessing business plans and monitoring actual data.
    • Expertise in Project Management.
    • Analytical skills: ability to assess data and make conclusions.
    • People management skills; ability to manage staff performance and motivation.